Terms & Conditions
The following Terms and Conditions apply to all bookings made on this website or directly with the hotel. We kindly ask that you take a moment to read them prior to making a Booking.
All Bookings at the Hotel are subject to these Terms.
The Best Rate with Breakfast
Payment Policy: If booking our Best Rate with Breakfast, full payment will be required at time of booking. No Booking shall be treated as confirmed until the payment has been provided.
Cancellation Policy: All Best Rate with Breakfast rates are non-transferable and if cancelled payment will not be returned.
The Flexible Rate with Breakfast
Payment Policy: If booking our Best Flexible Rate with Breakfast, no deposit is required at time of booking, but we do ask for credit/debit card details to guarantee the payment. All card details are stored in a secure manner. Your final payment as stated above will be automatically taken from the card provided 14 days before your arrival.
Cancellation Policy: You may cancel your reservation up to 3pm, 14 days prior to the date of arrival without incurring costs. If you cancel after 3pm within 14 days from the date of arrival, we will retain the booking value in full. Within the 14-day cancellation period a booking can be moved to a later date, but the full payment will be non-refundable. Booking dates which are moved may be subject to rate changes.
Children
Children are very welcome. Ages 3 and under stay free of charge. Ages 4-12 are charged a supplement of £25.00 per child, per night; ages 13 and over are charged at £50.00, per night. Breakfast is included. There are only a limited number of rooms that can accommodate children. Either a z-bed or a sofa bed will be provided. When booking online, if the room type you are checking does not give an option to add a child, this room type cannot accommodate children. If in doubt, please contact the Reservations department.
Dogs
Our bedrooms are dog friendly however an additional £15.00 per dog per night up to £60.00 per stay. Dogs in the room must be agreed by the Hotel prior to arrival. Please see our dog policy here. Please note that dogs may not be permitted in certain rooms.
Additional terms & conditions
For group bookings of 5 rooms or more please contact the Reservations department on 01408 621252 or email reservations@highlandcoasthotels.com
We strongly advise our guests to take out travel insurance against unforeseen cancellations.
Breakfast is included in your stay
The prices displayed on the Website are per night per room on a Bed and Breakfast or Dinner Bed and Breakfast basis including VAT. Most of the rooms are suitable for up to two people. An extra person in the room must be agreed by the Hotel prior to arrival as not all rooms are suitable for an extra person. Additional charges apply.
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation: Check in from 4pm – 10pm. Late check in is available on request and we must be informed in advance. Check out is from 7am – 11am.
In the event that we require to cancel your reservation for reasons outside of our control (including, but not limited to, industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and we will use reasonable endeavours to offer you alternative accommodation and/ or alternative dates if possible. If no agreement can be reached, we will refund to you all the deposits you have paid to us in respect of that reservation. We will not pay any compensation or other reimbursement of any cost or expenses you may incur as a result of cancellation by us.
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
If you require a disabled access room, please contact us directly on 01408 621252 or email reservations@highlandcoasthotels.com to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs
Guests are not permitted to smoke in rooms or public areas. Therefore, Lochardil House is a strictly non-smoking Hotel. If you are found to be smoking, £100 may be charged to return the room to its original state.
Our Restaurant is open daily. If you wish to dine with us please visit our website in the first instance here:or call 01408 621252 or email reservations@highlandcoasthotels.com to make a reservation. Our menus are available on our website or on request.
No alcohol is to be consumed in the public areas of the hotel unless purchased from the hotel. If a guest is found to do so, a corkage charge of £30 per bottle will be imposed.
All Bookings of an Apartment are subject to these Terms.
These conditions apply to your booking of, and occupance of, the Property (as identified in the booking confirmation issued by us). "We" are Highland Coast Limited, company number 333860110 ("the Company") and we act as agent for the owner of the Property ("the Owner"). "You" are the person whose booking of the Property we have confirmed. You will ensure that all persons who occupy the Property are aware of, and shall comply with, these conditions.
The contract is formed between us when we confirm your booking (whether by email, post, fax or verbally) and these conditions, together with any special conditions in the booking confirmation, are incorporated into the contract.
Prices shown on our website may vary from time to time; we will advise you of the current price when you enquire about a booking and we will confirm this when we confirm your booking.
Your booking must be accompanied by a deposit payment of 25% of the accommodation fees. This is a non-refundable deposit unless we cancel your booking. You may cancel up to 30 days before arrival without incurring any further charges besides the non-refundable deposit. The non-refundable balance of the accommodation fees must be paid 30 days before your arrival. If a booking is made less than 30 days before your arrival, full accommodation fees are due at the time of booking. All amendments must be made 30 days before arrival.
After we have issued a booking confirmation, you must check it carefully and let us know within 7 days if it contains any errors. After this 7 day period, if you require your booking to be amended or re-invoiced for any reason, if we accept the amendment we will charge an administration fee of £10.00.
Non-payment by a due date will be treated as a cancellation of your booking but you will remain liable for payment of the full amount due. In such circumstances, credit will be given for any accommodation fees received from re-letting the Property (up to the amount you paid in respect of accommodation fees) less a £20.00 administration fee.
We accept payment by most major debit and credit cards and by bank transfer. Cheques are also accepted in respect of advance payments only. Accounts (for extras) are rendered weekly and / or departure and must be settled immediately. You may be asked for your credit card details for the purposes of a security deposit.
In the event that we require to cancel a booking, we will refund to you all the deposits and other fees you have paid to us in respect of that booking. We will use reasonable endeavours to offer you alternative accommodation and / or alternative dates. The refund of these monies discharges all our liability, and all liability of the Owner, to you in such circumstances. We will not pay any compensation or other reimbursement of any costs or expenses you may incur as a result of cancellation by us.
Check-in time is 4 p.m. on the first day of your stay (or later if we notify you of unavoidable delays) and you must vacate the Property by 10 a.m. on the last day of your stay.
Only the persons specified on the booking form which you completed may reside in the Property. You may not sub-let or assign your rights and obligations under this contract.
You must take good care of the Property. You will be responsible for the full cost of damages or breakages and any exceptional cleaning. You will leave the Property in the same condition in which it was found on arrival (with the exception of dirty linen) and fit for occupation by the next guest. In particular, ovens, hobs and worktops must be left clean. To assist you with this, a cleaning service is available on the day of your departure at extra cost.
We reserve the right to enter the Property (without prior notice if necessary) if special circumstances or emergencies arise (e.g. If repairs require to be carried out). Damages and breakages must be reported to us immediately. We will use reasonable endeavours to repair or replace any faulty equipment but have no liability in this regard.
There may be small differences between the Property and facilities and their description and we accept no liability in this regard.
Smoking is not permitted in the Property.
You will behave reasonably and not cause danger or significant annoyance to others or damage to property. In particular, you will ensure there is no unreasonable amount of noise within the Property, particularly late at night.
If you have a query or complaint during your stay, you should contact the duty manager at the Lochardil House.
Your vehicles, their accessories and contents and your personal possessions are left entirely at your own risk. We accept no responsibility for any loss or damage from or to any vehicle or personal possession from any cause whatsoever.
This contract is not a tenancy agreement and does not grant you or anyone else any rights to occupy the Property other than as provided for in this contract (short-term holiday).
We accept no liability on our own part or on the part of the Owner or any other person for any losses or additional or unexpected expenses incurred as a result of scheduled transport delays, personal injury, sickness, weather, industrial action, war or act of terrorism or act of God or any other event entirely beyond our control. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence but otherwise, to the fullest extent permitted by law, we exclude all liability for any accident, damage, loss, injury, expense or inconvenience whether to person or property which you or any other person may suffer or incur arising out of or in any way connected with your reservation of, and occupancy of, the Property or resulting from any other cause whatsoever.
You are strongly recommended to take out personal travel insurance in respect of your stay.
If you breach any of these conditions, we may terminate your stay and no refund of any deposit or fees will be given. We reserve the right to refuse to grant access to the Property to any person we consider, at our sole discretion, is unsuitable to take charge of it. In such cases, [all fees and deposits will be refunded in full,] the contract will be terminated and we will have no further liability to you].
The contract is governed by Scots law and subject to the exclusive jurisdiction of the Scottish Courts.